What is SaleSmartly: An Omnichannel Private Domain Communication Tool?
SaleSmartly An omnichannel customer communication platform that aggregates live chat, WhatsApp, Facebook Messenger, TikTok, Instagram, Telegram, Line, Email, and WeChat.
Overview of SaleSmartly SaleSmartly is an omnichannel customer communication system designed specifically for cross-border enterprises. Leveraging advanced AI technology, it significantly enhances customer service efficiency and satisfaction, providing a smarter and more efficient communication experience. The product is currently recognized and chosen by tens of thousands of cross-border enterprises.
Six Core Features of SaleSmartly
Omnichannel Communication
- One-click integration with major social media platforms (such as WhatsApp, Facebook Messenger, Telegram, Instagram, Line, Email, WeChat) and major e-commerce platforms (such as Shoplazza, Shopify, Shopline, Shopyy), enabling unified backend management;
- Cross-platform synchronization of chat records and customer information, allowing customer service personnel to better understand customer needs and purchasing behavior;
- Flexible priority settings, intelligently allocating customer service resources based on the importance of the channel, optimizing service processes.
Automation
- Integration with ChatGpt-4.0 technology, where AI robots can deeply understand and capture the real needs hidden in customer inquiries through advanced customer intent recognition, achieving precise grasp of customer intentions;
- Set up automated processes based on your business needs and customer behavior, automatically triggering corresponding actions, achieving automated management of the customer lifecycle, and improving customer conversion and retention rates;
- 24/7 uninterrupted service, effectively filling the gap in customer service manpower and improving customer service response efficiency.
Team Collaboration
- The system can intelligently assign different chat sessions to the appropriate customer service personnel based on preset rules and the capabilities of the customer service staff;
- Compare metrics between different groups, allowing enterprises to deeply analyze the strengths and weaknesses of each team, achieving more reasonable work arrangements.
Customer Relationship Management
- Collect and create a customer database, view customers’ basic information, purchase records, communication records, behavior trajectories, etc., allowing you to better understand customer characteristics and needs, improving customer segmentation and targeting;
- Tag customers for classification and management, enabling personalized and customized communication and service based on different tags;
- Automatically execute corresponding marketing strategies based on your business goals and customer feedback, enhancing the quality and results of marketing activities.
Data Analysis and Insights
- Provide detailed data reports and visualization tools to help enterprises understand customer service efficiency and customer interaction situations;
- Deeply explore user needs, assisting in optimizing product and service strategies through data analysis;
- Integrate with CRM systems to achieve full-chain tracking of customer data, empowering precise marketing and personalized recommendations.
Real-Time Translation
- Provide real-time translation in 134 languages, automatically detecting the languages of you and your customers without manual settings;
- Automatically translate the messages you receive into your native language and translate the messages you send into the customer’s language.
Service Highlights: ● Pre-Sales Value-Added Service: Dedicated account managers follow up throughout and answer all your technical-related questions, providing product demonstrations, needs analysis, technical consultations, and more; ● Professional After-Sales Support: The technical customer service team is online 24/7, ready to provide you with professional and efficient technical support at any time.
Welcome to use SaleSmartly!
