DuoPlus IP Resource Usage Agreement

Version: 1.1

Welcome to the DuoPlus IP Resource Service. This Agreement is entered into by and between you (the “User” or “you”) and DUOPLUS PTE. LTD. (the “Platform,” “DuoPlus,” “we,” or “us”). This Agreement is supplemental to the DuoPlus Terms of Use .

Before using the Service, please carefully read and fully understand all provisions of this Agreement, especially provisions highlighted in bold, by underlining, or by other conspicuous means. By logging in, purchasing, downloading, installing, using, or otherwise accessing the Service, you are deemed to have read, understood, and agreed to be bound by this Agreement and the DuoPlus Terms of Use . If you do not agree to any provision of this Agreement, immediately stop accessing or using the store and any templates. Any violation of this Agreement may result in termination of your account. You agree to use the Platform and the Service at your own risk.

1. General Provisions

1.1 Definitions

(a) IP Service. The services provided by the Platform, based on its cooperation with Third-Party Suppliers, for the aggregation, selection, allocation, technical access, configuration management, and related technical support of IP resources. IP resources include without limitation proxy IPs, data-center IPs, and residential IPs.

(b) Third-Party Supplier. Any other commercial entity that provides IP resources to the Platform. The Platform and each Third-Party Supplier are independent contracting parties.

(c) Role of the Platform. You acknowledge that the IP resources you obtain through the Platform are actually provided by Third-Party Suppliers. The Platform acts only as a technical integration and access provider and is not the actual owner, operator, or service provider of the IP resources. Under its agreements with suppliers, the Platform provides you with a unified access interface, billing, and technical support; however, the relevant supplier is ultimately responsible for the quality, availability, legality, and consequences of use of the IP resources.

1.2 Role of the Platform, Nature of Resources, and Your Ultimate Responsibility

(a) Platform as a Technical Access Provider. The Platform is a neutral provider of technology services and network-resource access services. IP and other network resources purchased or used by users through the Service are provided by Third-Party Suppliers, and the Platform acts only as a technical integration and access provider.

(b) Control and Review. You must ensure that your use of the Service is lawful under all applicable laws. If the Platform discovers that your use violates applicable law, such conduct will constitute a breach by you, and the Platform may take the measures specified in Section 2.3 of this Agreement. You acknowledge, however, that the Platform is responsible for providing technical access to resources and cannot effectively control, review, intervene in, or endorse the specific network destinations you access, the content you access, the manner in which you access it, or the purposes for which you use the Service. You are solely responsible for ensuring the lawfulness of your use of the Service.

(c) Your Ultimate Control and Sole Responsibility. You are the ultimate user and controller of the Service. You are responsible for ensuring that all use of IP resources complies with all applicable laws and regulations, regulatory policies, and the terms of service and usage policies of target websites or platforms. You shall independently bear full responsibility for all consequences arising from your use of the IP Service, including without limitation your operations, the content you access, and the purposes you pursue, and including without limitation restrictions or bans on associated accounts, data loss, property loss, legal disputes, or infringement of third-party rights.

You represent and warrant that your use of the Service will strictly comply with all applicable laws and regulations, regulatory policies, and the terms of service and usage policies of any third-party website or platform you access. You are the person ultimately responsible for your use of the Service and must ensure that it is used only for lawful and legitimate commercial purposes, such as e-commerce management, multinational enterprise operations, security testing, and data verification. You understand and agree that any use of the Service in violation of the foregoing undertakings constitutes a material breach of this Agreement. You shall independently bear full responsibility for all consequences arising from your use of the IP Service, including without limitation your operations, the content you access, and the purposes you pursue, and including without limitation restrictions or bans on associated accounts, data loss, property loss, legal disputes, or infringement of third-party rights.

1.3 Special Risk Notice

You fully acknowledge and understand that use of the IP Service may involve one or more of the following risks. The Platform has expressly disclosed these risks to you, and you agree to bear them in full:

(a) Supplier Dependency Risk. Availability of the Service depends heavily on the continued operations of Third-Party Suppliers and their continued supply to the Platform. The Platform cannot control a supplier’s conduct or service status. If a supplier discontinues service, changes its policies, or experiences quality issues, the resources you purchased may be directly affected. The relevant supplier shall bear responsibility, and the Platform will assist with communications to the extent reasonably possible, but shall not be liable for any resulting loss.

(b) Related-Service Risk. When you use proxy IPs to access third-party platforms, such as social-media or e-commerce platforms, you may trigger their security or risk-control mechanisms, which may cause your account to be restricted or banned, or your related activities to be identified as abnormal.

(c) Service Stability Risk. The stability, speed, and availability of proxy IP services depend on Third-Party Suppliers and complex network conditions. The Platform does not guarantee that the Service will be continuous, timely, or uninterrupted.

(d) Legal and Compliance Risk. If you use the Service for unlawful or non-compliant purposes, you may face legal consequences such as administrative penalties, criminal penalties, or third-party claims. The Platform strictly prohibits such conduct, but you shall bear the related responsibility yourself.

1.4 Compliance Representations and Warranties

(a) Geographic Restrictions. The IP Service provided by the Platform is not supported and is prohibited for use within Mainland China. We will continue to take reasonable technical measures to deny access from Mainland China, including without limitation IP blocking. You represent and warrant that you will not, and have not, operated, accessed, or used the Service within Mainland China.

(b) Lawful-Purpose Warranty. You represent and warrant that you use the Service for lawful and legitimate commercial purposes such as e-commerce management, marketing and promotion, data verification, and security testing, and that your use of the Service will strictly comply with all applicable laws and regulations, regulatory policies, and the terms of service and usage policies of any third-party website or platform you access. You understand and agree that any use of the Service in violation of the foregoing undertaking constitutes a material breach of this Agreement. You shall independently bear full responsibility for all consequences arising from your use of the IP Service, including without limitation your operations, the content you access, and the purposes you pursue, and including without limitation restrictions or bans on associated accounts, data loss, property loss, legal disputes, or infringement of third-party rights.

(c) Confirmation of No Circumvention Use. You expressly acknowledge and confirm that this product is not a “firewall-circumvention” product or service. You acknowledge and agree to strictly comply with Chinese laws and regulations, including without limitation the Interim Provisions of the People’s Republic of China on the Administration of International Networking of Computer Information Networks. You expressly understand and warrant that the Service is not, and must not be used as, a tool for users in Mainland China to access overseas network resources that are prohibited or restricted under Chinese laws and regulations. The Platform does not support and will not tolerate any unlawful cross-border networking activity carried out through the Service.

(d) Prohibition on Unlawful Uses. You may not use the Service for hacking, fraud, dissemination of malware, infringement of intellectual property rights, money laundering, pornography-related or gambling-related activities, or any other illegal or criminal activity or conduct in violation of applicable laws and regulations, nor may you facilitate or assist any unlawful conduct.

(e) Truthfulness of Representations. The representations and warranties you make in this Section are material preconditions to the Platform’s provision of the Service. If you breach any of the foregoing warranties, such breach shall be deemed a material breach, and the Platform may immediately terminate this Agreement and take all enforcement measures described in Section 2.3.

1.5 Tool Nature and Neutrality Statement

You acknowledge that this product is a software tool intended for compliant use cases such as e-commerce marketing. Any operation or activity you conduct using the product or the IP Service is independently determined and carried out by you, and you shall bear all legal consequences and commercial risks arising from it. None of your conduct represents the intent, position, or views of the Platform or this product, and such conduct is unrelated to the Platform.

1.6 Nature of the Service and Disclaimer of Warranties

You acknowledge that the IP Service is a network tool provided on an “as is” and “as available” basis. The Platform does not warrant that the IP Service will be uninterrupted, timely, secure, accurate, lawful, or suitable for your particular purpose. Availability, speed, stability, and degree of anonymity of IP resources are affected by many factors, including the service quality of Third-Party Suppliers, network conditions, and the risk-control policies of target websites. The Platform makes no warranty in respect of these matters.

1.7 Amendments to this Agreement

The Platform may amend this Agreement based on business development, technology updates, Third-Party Supplier policies, or legal and compliance requirements. The amended Agreement will be published on the Platform. If you continue to use the IP Service after an amendment takes effect, you will be deemed to have accepted the amended Agreement.

2. Authorization, Usage Rules, and Prohibited Conduct

2.1 Usage Rules

The Platform provides you with an interface for accessing and managing IP resources. You understand and acknowledge that:

(a) you may view configuration information for purchased IP resources through the Platform interface, including address, port, authentication information, and similar details;

(b) Risk of Independent Use. You acknowledge that it may be technically possible to use the foregoing configuration information outside the DuoPlus Platform environment. If you do so, you will be deemed to have made that decision independently. The Platform provides no technical support, functional warranty, or stability commitment for such use. You shall bear all consequences, risks, and liabilities arising from such use, including without limitation the risks described in Section 1.3 of this Agreement; and

(c) Compliance Warranty. Regardless of the technical means by which you use IP resources, you must strictly comply with the prohibited conduct listed in Section 2.2 of this Agreement and all applicable laws.

2.2 Prohibited Conduct

Without the Platform’s prior written permission, you may not, and must ensure that you do not, use the Service to engage in any of the following activities, including without limitation:

(a) Unlawful or Infringing Use. Using the Service for any activity that violates laws or regulations, such as fraud, hacking, online scams, dissemination of malware, infringement of intellectual property rights, or dissemination of unlawful or non-compliant information.

(b) Circumvention or Disruption of Risk Controls. Using the Service to circumvent or defeat the security measures, access restrictions, anti-fraud mechanisms, or anti-abuse mechanisms of any website, platform, or service.

(c) Service Interference. Conducting any activity that may interfere with, disrupt, overload, or damage the IP Service, a Third-Party Supplier network, or the Platform’s systems, including flooding attacks, port scanning, or similar activities.

(d) False Disguise. Without express authorization, using the IP Service to appear to be located in another geographic area or to assume another identity for misleading or fraudulent purposes.

(e) Resale and Commercial Exploitation. Reselling, renting, lending, subcontracting, or otherwise commercially reusing IP resources obtained through the Service.

(f) False Advertising and Fraud. When operating accounts, conducting marketing, or carrying out commercial promotions, fabricating a geographic location, impersonating another person or a local merchant, or otherwise misleading or deceiving the public or a platform by changing the apparent IP location or by similar means.

(g) Improperly Obtaining Benefits. Falsely claiming local consumer subsidies or coupons, or participating in activities restricted to a particular geographic area, by changing the apparent IP location or by similar means.

(h) Other Conduct. Any conduct that violates the DuoPlus Terms of Use , this Agreement, or applicable laws or regulations.

(i) Abuse of Technical Access. You may not use IP resource configuration information you obtain for any activity that damages the integrity, security, or commercial interests of the Platform’s Services, including without limitation reverse engineering, cracking, or interfering with Platform systems; or disclosing or transferring configuration information on a large scale, or using it to develop or operate a product that competes with the Service.

2.3 Enforcement for Breach

If a breach occurs, the Platform may, depending on its severity, take one or more of the following measures without incurring any liability:

(1) issue a warning and require correction within a specified period;

(2) temporarily or permanently restrict or freeze your use of the relevant IP Service or all Platform functions;

(3) immediately terminate your IP Service and DuoPlus account, with no refund of fees already paid; and/or

(4) pursue liability for breach and require compensation for all losses, including without limitation the liability for breach and damages specified in the DuoPlus Terms of Use .

3. Fees, Payment, and Refunds

3.1 Fees and Payment

You shall pay fees in accordance with the prices, plans, and billing methods published by the Platform. Please complete payment promptly after submitting an order.

The Platform provides an auto-renewal function. If you select auto-renewal, you authorize us to automatically deduct the service fee for the next billing period from your payment account before the original subscription period ends, unless you cancel before renewal. If you wish to stop renewal, you must complete the cancellation before the end of the current subscription period in accordance with the Auto-Renewal Agreement.

You agree that we may adjust subscription prices at any time for reasons such as changes in business strategy and will notify users through the purchase page in the DuoPlus client. If you do not agree to a new price, you may cancel auto-renewal before the new price takes effect in accordance with the Auto-Renewal Agreement. Unless otherwise notified of a price change, the auto-renewal price generally will not exceed the price for the immediately preceding subscription period, excluding any promotional discount.

3.2 Nature of the Service, Supplier Risks, and No-Refund Principle

Please note in particular that the IP Service is a network-resource service that is consumed immediately or continuously, and its core resources, namely IP addresses, are actually provided by Third-Party Suppliers. Once a resource has been allocated, activated, or begun to be metered for use, the Service will be deemed to have been provided.

Accordingly, except where otherwise mandatorily required by law, all fees are non-refundable once paid, including without limitation in any of the following circumstances:

(a) you are dissatisfied with IP speed, stability, success rate, or geographic-location performance;

(b) a target website that you access using the IP Service changes its rules, causing an IP to become ineffective or an associated account to be restricted;

(c) you terminate early because of changes to your own business, configuration errors, or a decision to stop using the Service;

(d) you are unable to use the Service or your experience is adversely affected because a Third-Party Supplier experiences a service interruption, fails to meet expected quality, stops supplying resources, violates its own policies, or encounters a similar issue; or

(e) any other circumstance not caused by the Platform’s direct fault.

3.3 Settlement Authorization and Supplier Relationship

You understand and acknowledge that, under the Platform’s cooperation agreements with Third-Party Suppliers, the Platform may use a portion of the amounts you pay to settle supplier costs. You acknowledge and agree that the Platform is not the seller of the IP Service and that your payment constitutes a purchase of the supplier’s service. The Platform acts only as the supplier’s settlement agent and technical access provider. Any dispute between you and a supplier shall be resolved by you and that supplier; however, the Platform may, upon reasonable request, provide necessary assistance, such as transaction records.

4. Limitation of Liability and Indemnification

4.1 Limitation of Liability

(a) Independent Supplier Responsibility and Platform Disclaimer. IP resources are provided by Third-Party Suppliers, which are fully responsible for their quality, availability, legality, and operation. The Platform makes no warranty or guarantee, and assumes no joint or several liability, with respect to any Third-Party Supplier’s ability to perform, resource quality, service interruptions, data leaks, unlawful conduct, infringement, or any act or omission. For any issue caused by the IP resources themselves, such as widespread failure, non-conforming quality, sudden interruption, or infringement, the Platform’s responsibility is limited to pursuing remedies internally against the supplier under the applicable supplier agreement and, where technically feasible, using reasonable efforts to coordinate with the supplier to resolve the issue or provide an alternative solution, such as switching supplier nodes. The Platform does not guarantee that such coordination will succeed, and those efforts do not constitute an admission or assumption of any liability by the Platform.

(b) Disclaimer for Third-Party Consequential Effects. The Platform shall not be liable for any indirect or consequential loss arising because your account, device, or conduct is restricted, penalized, or investigated by any third party, including without limitation a social-media platform, financial institution, or regulatory authority, as a result of your use of the Service.

(c) Liability Cap. To the maximum extent permitted by applicable law, DuoPlus’s aggregate liability for any claim arising out of this Agreement or the IP Service shall not exceed the total amount actually paid by you to DuoPlus for the IP Service during the twelve (12) months immediately preceding the event giving rise to the claim.

(d) Exclusion of Indirect Damages. The Platform shall not be liable for any indirect, incidental, punitive, or special damages, including loss of profits, business interruption, data loss, or loss of goodwill, whether or not the Platform has been advised of the possibility of such damages.

4.2 Your Indemnification Obligations

If your use of the IP Service violates this Agreement or infringes a third-party right and, as a result, the Platform, its affiliates, directors, employees, or agents become involved in any claim or dispute or incur any cost or expense, including reasonable attorneys’ fees, settlement amounts, or fines, you shall fully indemnify them and hold DuoPlus and the relevant persons harmless.

5. Intellectual Property and Confidentiality

All intellectual property rights in the technical interfaces, management interfaces, software code, documentation, and other related content provided by the Platform are owned by the Platform or the relevant rights holders. You may not copy, modify, reverse engineer, or create derivative works from such content. Each party shall keep confidential the other party’s non-public technical and commercial information learned in the course of performing this Agreement.

6. Termination

6.1 Events of Termination

This Agreement may terminate for any of the following reasons: (a) you voluntarily stop the Service and exhaust the applicable service term or usage allowance; (b) you commit a serious breach and the Platform terminates the Agreement unilaterally; (c) the Platform terminates the Service for legal, policy, or business reasons, in which case it will provide advance notice where reasonably possible; or (d) any other circumstance provided by law.

6.2 Effect of Termination

Upon termination, you must immediately stop using the Service. The Platform has no obligation to retain or provide any data generated during your use of the Service; you should back up such data in advance. Fees already paid will be handled in accordance with Section 3.2 of this Agreement.

7. Governing Law and Dispute Resolution

7.1

The parties agree that this Agreement shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws rules. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Singapore International Arbitration Centre Arbitration Rules (the “SIAC Rules”) in force at the time, which Rules are deemed to be incorporated by reference into this clause. The seat of arbitration shall be Singapore. The tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English. The law governing this arbitration agreement shall be Singapore law. The arbitral award shall be final and binding on both parties.

7.2

The User agrees and confirms that no arbitration or litigation may be conducted on a class, representative, or group basis, including arbitration brought by a private attorney general on behalf of others, even if one or more claims that are the subject of the arbitration or litigation were previously asserted, or could have been asserted, in a class, representative, or group action in court.

7.3

In urgent circumstances involving infringement, compliance risk, or similar matters, the Platform may apply to any court of competent jurisdiction for injunctive or other interim relief. Such application shall not constitute a waiver of this arbitration clause.

8. Miscellaneous

8.1 Entire Agreement

This Agreement, together with the DuoPlus Terms of Use and other relevant policies published by the Platform, constitutes the entire agreement between the parties with respect to the subject matter of this Agreement and supersedes all prior oral or written agreements, communications, or understandings between the parties concerning such subject matter.

8.2 Severability

If any provision of this Agreement is determined by a court or other judicial authority of competent jurisdiction to be wholly or partially invalid, unlawful, or unenforceable, that provision shall, to the extent necessary, be limited, interpreted, or severed so as to make it enforceable without affecting the validity of the remaining provisions. The remaining provisions shall continue in full force and effect.

8.3 Reservation of Rights

No failure or delay by the Platform in exercising any right, power, or privilege under this Agreement shall operate as a waiver thereof, and no single or partial exercise of any such right, power, or privilege shall preclude any further exercise of that or any other right, power, or privilege.

8.4 Contact

If you have any questions or comments regarding this Agreement, or need to provide notice to the Platform, please contact our customer support team through either of the following methods:

Email: support@duoplus.net

Official online customer support

8.5 Agreement Language and Prevailing Version

This Agreement is provided in Chinese, English, and other language versions. If there is any inconsistency or conflict between different language versions, the Chinese version shall prevail.