Telegram Account Cannot Send Messages Due to Mutual Restrictions, How to Resolve This?

Telegram is one of the most commonly used communication tools for cross-border individuals. When you try to send a message to someone you want to connect with, you may find that the message does not go through. This is due to your Telegram account being subject to mutual restrictions.

However, Telegram’s mutual restrictions are not the same as a banned account, but you cannot actively send messages to non-mutual contacts, which may hinder cross-border service productivity.

Today, we will help everyone understand the mutual restrictions of Telegram and explain how to effectively resolve these mutual restrictions, allowing you to better use Telegram for cross-border communication.

What are Telegram’s Mutual Restrictions?

When using Telegram to send messages to non-mutual users, you may see a prompt like “Sorry, you can only send messages to mutual contacts at the moment,” indicating that your account can only send messages to mutual contacts.

Therefore, Telegram’s mutual restrictions are not an official ban but a general limitation based on the user’s account settings.

With mutual restrictions, your account can log in normally, receive messages, and send messages in groups, but cannot actively send messages to non-mutual contacts.

Why Does Your Account Encounter Telegram’s Mutual Restrictions?

There are mainly two reasons for encountering mutual restrictions on your Telegram account: one is the user’s privacy settings, and the other is the system’s security settings.

1. User Privacy Settings

If the other party’s account has set their privacy settings to only allow messages from “My Contacts,” then you cannot send messages to them, and this restriction can only be lifted by adding them as a contact.

2. System Security Settings

If your account is flagged by Telegram’s system as being in a suspicious state, it may also lead to mutual restrictions. This is the most common reason users encounter restrictions, mainly including:

• New accounts acting unusually — After registration, a large number of messages sent to strangers, groups, or links.
• Account reported multiple times — Being reported by others during private chats/group chats.
• Sending spam messages — Sending the same content to multiple users within a short time, such as broadcasting promotional messages in groups.

What is the Difference Between Mutual Restrictions and Bans?

The fundamental difference between mutual restrictions and bans lies in whether you can log into your account normally. A ban generally occurs when the account is flagged for repeated violations, making it impossible to log in; mutual restrictions allow the account to log in normally and receive messages, but cannot actively send private messages to “non-mutual contacts.” It is more like a social media monitoring mechanism to ensure user safety.

How to Resolve Telegram’s Mutual Restrictions?

Regarding the issue of Telegram not allowing active messaging to non-mutual users, based on everyone’s experience, you can resolve it through the following two methods.

1. Find Telegram’s Official Support Bot

Open Telegram and search for the official support bot @SpamBot, click “Start,” and follow the bot’s instructions to operate.

The first step is to click on the option “Submit a complaint.”

The second step is to click on the option “No, I’ll never do any of this!” to explain that the account has not engaged in any violations.

The third step is to edit the dialogue box “I don’t know, but I am unable to send any message to anyone,” and click send.

(Note that the wording may vary, for example, my account has not engaged in any violations, but I cannot actively send messages to other users.)

This will successfully submit a request to resolve the mutual restrictions. Generally, it takes about 30 minutes to resolve, but if it takes more than 1-2 days without resolution, you can submit the request again.

Resolving mutual restrictions will not be officially notified, and during the waiting period for the resolution, you can test sending private messages to other users.

2. Directly Change the Linked Phone Number of Telegram

Since Telegram is an overseas application, many +86 numbers encounter mutual restrictions more frequently. You can directly change the linked phone number of your account.

If you have used a +86 number for a while and it suddenly gets restricted from sending private messages, you can consider switching to a Google Voice number or an overseas phone number, as mutual restrictions may be automatically lifted. However, it is important to note that virtual numbers may be subject to service provider distribution warnings, which can lead to certain risks.

If the newly registered +86 number temporarily cannot send private messages, there is no need to specifically resolve the restrictions, as it will gradually recover normally during this period. It is recommended to use Telegram regularly to avoid violations.

How to Avoid Telegram Account Being Subject to Mutual Restrictions?

Regarding the reasons for mutual restrictions mentioned above, Telegram users can reduce the risk of being restricted through their daily usage practices.

Telegram New Account Maintenance Guidelines:

• Complete personal information: After registration, immediately set up a clear profile picture and a complete personal introduction, indicating that it is a real user.
• Establish initial trust: Interact with a few verified users, add contacts, and avoid sending a large number of promotional messages.
• Gradually participate: First, join some large public groups to engage in “lurking,” observe community dynamics, and then gradually participate in discussions.

Telegram Account Daily Operations:

• Strictly control the frequency of sending messages, especially those containing external links.
• Limit the number of logins on the same device and pay attention to IP address changes.
• Avoid using automated tools and batch creation methods in groups.

During the use of Telegram, it is inevitable to encounter various issues, and what we need to do is to find effective solutions to ensure smooth communication, minimizing the impact on cross-border service productivity.

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